Most organizations still manage employee call-offs through manual, inconsistent processes. HR teams spend hours each week chasing down missing information, updating spreadsheets, and generating call-off reports.
The AI Call-Off Agent replaces the entire process with a two-way SMS conversation that automatically captures call-off details, confirms the absence with employees, follows up for any missing information, notifies supervisors, and generates an audit-ready record.
When an employee texts to report a call-off, the AI Call-Off Agent detects the request, confirms the absence dates and reason, follows up for any missing information, and automatically notifies the employee's supervisor and HR for visibility. Free HR from repetitive administration and managers follow-ups throughout the call-off process
Every employee follows the same automated call-off workflow, with customized automatic categorization based on location and policy. Every call-off is converted into a downloadable report that includes employee information, absence reason, call-off category, timestamps,and a complete audit trail. HR has one organization-wide system of record for every employee call-off.
Employees report a call-off the same way they send a text message. There's no learning curve, no passwords to remember, and no app to download. Organizations can roll out the solution immediately with no change management.
Employees communicate in the language they are most comfortable with, while HR receives one standardized record in English (or their preferred language) without slowing down the communication process.
The AI Call-Off Agent is the first of Yourco’s Frontline Agents designed to automate repetitive frontline workflows for HR and managers. It is built around a specific frontline problem, giving enterprises a way to put AI to work through SMS without asking frontline employees to adopt a mobile app.
Make operational information easier to access. Frontline employees simply text their equipment and maintenance questions. The Maintenance Agent uses AI to find relevant information in approved operational materials and maintenance manuals.
Reduce recurring benefits questions for HR. AI understands frontline employees’ benefits questions and answers them by text using approved company materials, giving HR more time for work that requires their expertise.
We've tried different communication platforms over the years, but Yourco is the only one that truly worked for our frontline workforce! Our technicians don't sit in front of computers and text messaging is already how they communicate. With Yourco, we can reach every employee while giving HR the visibility, security, and auditability we need.
Yourco is an extremely useful tool! It helps us quickly reach employees across multiple locations, fill open shifts and respond to staffing needs right away. Communication across our organization is now much more streamlined and effective.
We are absolutely delighted with Yourco, which we use for HR communications with our team. It has significantly improved how we connect with employees, making it easier to share important updates, reminders, and announcements in real time. Yourco has become an essential tool in streamlining our internal communication and helping us maintain a strong, connected team. We couldn't be happier with the results.
